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🚀 Customer Specialist (Portugese Market) | Mapit IoT
Full-time, 100% Remote - Based in Portugal
A few years ago at Mapit IoT, we started with a clear idea:
that every rider could stay connected to their motorcycle in a simple, smart, and safe way through our devices.
Today, that idea already connects thousands of users… and we’re ready to go much further. 🌍 We are growing in Spain and Portugal, and our next destination is the USA.
🎯 About the Role
Become an expert in our products and services, acting as the first point of contact for our clients.
Respond to and resolve customer inquiries via email, chat, and phone.
Manage tickets and incidents in CRM systems (e.g., Zendesk, HubSpot).
Coordinate with the internal Tech team to resolve complex cases.
Identify opportunities and propose improvements in support processes.
Prepare reports on feedback and satisfaction metrics (CSAT, NPS…).
Collaborate in the creation and maintenance of the knowledge base or FAQs.
💡 What We’re Looking For
You are highly autonomous, organized, and proactive, with exceptional communication skills that allow you to anticipate problems and offer solutions to improve the customer experience.
Additionally:
Ideally 4+ years of experience in customer support in SaaS B2B and B2C roles, or equivalent transferable experience.
Experience in the tech industry and startups is highly valued.
Experience in B2C customer retention.
HubSpot experience is a plus.
Technical Skills:
Experience managing CRM platforms (HubSpot).
Technical aptitude: ability to understand and explain technical concepts to clients and other internal stakeholders.
Familiarity with ticketing tools and systems.
Curiosity and ability to troubleshoot complex customer inquiries.
Languages:
Native Portuguese.
Fluent Spanish and English.
Soft Skills:
High level of self-organization and productivity.
Clear communication, teamwork, and customer orientation
Excellent written and verbal communication skills.
Time management and prioritization skills.
Ability to work effectively with multiple teams in a remote, international, and multilingual environment.
Ability to handle multiple tasks across different platforms and communication channels.
💼 What We Offer
Competitive salary, depending on experience.
International projects with real impact and professional development opportunities.
Flexible schedule with Friday afternoons off.
100% remote from Portugal, preferably based in Madeira.
🔍 Our Selection Process
At Mapit IoT, we believe an interview is not an exam, but a conversation to see if we are a mutual fit. We want you to get to know how we work and give you the chance to ask questions as well.
1️⃣ First Interview – People: An initial chat to understand your experience and motivations, and to tell you more about Mapit IoT.
2️⃣ Second Interview – Head of Marketing & CS: A deeper conversation focused on the role, exploring your skills and how you tackle real project challenges.
3️⃣ Background Check & References: Before the offer, we validate information and speak with references to get to know you better.
4️⃣ Offer: If everything aligns, we’ll send you our proposal to join the team.